FAQ: House of Borgia
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

EU Shipping

Our Shipping is Customs-Friendly Worldwide

  1. Shipping for this project is an all inclusive number. When you pay the shipping, all the fees are built into the cost and have been figured to include the expense of customs, brokerage fees, and other expenses for you the backer.

  2. This is done to help minimize the cost overall. We will NOT declare the shipping cost of the game on the customs form. The shipping cost will print out on the label, but it is NOT built into what we will be declaring as the value of the contents.

For those of you wondering, the package will be marked as merchandise, not as a gift.

Last updated: February 19, 2016 06:19

Digital Version

if you back at 10 dollars or higher you will have the option to get the digital version if you want it.

Last updated: March 12, 2016 06:47

EU Shipping

Our Shipping is Customs-Friendly Worldwide 1. Shipping for this project is an all inclusive number. When you pay the shipping, all the fees are built into the cost and have been figured to include the expense of customs, brokerage fees, and other expenses for you the backer. 2. This is done to help minimize the cost overall. We will NOT declare the shipping cost of the game on the customs form. The shipping cost will print out on the label, but it is NOT built into what we will be declaring as the value of the contents. For those of you wondering, the package will be marked as merchandise, not as a gift. Last updated: Fri, Feb 19 2016 9:19 am EST

Digital Version

if you back at 10 dollars or higher you will have the option to get the digital version if you want it. Last updated: Sat, Mar 12 2016 9:47 am EST

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: November 2016

Last Updated At: 06/06/16
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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